Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us using the contact details provided on our website. We will then provide the correct return instructions and return address for your order. Please do not send a return before contacting us first.

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us with any return questions using the contact details provided on our website.

Damages and issues
Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged in transit, or you receive the wrong item. We’ll review the issue and arrange the appropriate resolution.  
We are not responsible for damage caused after delivery through misuse, accidental damage, improper care, unauthorised modification, or normal wear and tear.

Exceptions / non-returnable items
Certain items cannot be returned, including personalised or custom-made products, perishable goods, and sealed goods that are not suitable for return for health or hygiene reasons once unsealed. Please contact us if you have questions about whether your item is eligible for return

Gift cards are non-returnable. Sale items are subject to the same return rights as full-price items, except where a legal exception applies.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved. If approved, your refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or card provider may take additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us using the contact details provided on our website.